FAQ

1. What is video? What is a Virtual Tour?

Stills video is a compilation of the still photographs taken on-site processed into a video. “Live” video is simply that, video taken at the property that is added to the stills video. A Virtual Tour is used to simulate a “walk-thru” of the property using both still images and 360 degree panoramics and hotspots to navigate the property. Video and Virtual Tour are not the same thing, but are similar in what they try to achieve.

2. How long will it take to photograph my listing?

The typical tour photoshoot is between 45 – 90 minutes depending on the size of the property. Every tour is unique and larger tours may take longer. Video work or a Virtual Tour will add time per specific property needs.

3. How quickly will I receive my photos (stills)?

ARPtours strives for processing and delivery on the SAME day of the tour photoshoot depending on time of day of the shoot. Stills are promised to be processed and delivered within 24 hours of being photographed. There may be a delay if your tour is shot prior to a weekend or holiday.

4. How quickly will my video or Virtual Tour be online?

You will receive your stills first in most instances. The video or Virtual Tour may take a day or so longer.

5. Will I receive links for both branded and unbranded video or Virtual Tour?

Yes. An email will be sent to you with both links.

6. When will my video or Virtual Tours expire?

Your video or Virtual Tour will remain online for one year OR until you request its removal. If you need it online past one year, you must request it and it can be renewed for a small fee.

7. Where can the public locate and view my video or Virtual Tour?

We will supply you with the links to your video or Virtual Tour via email. You can place (copy and paste) them onto your website and the MLS. Use the unbranded link for the MLS.

8. How do I prepare for the photoshoot?

  • Hide everything! Spacious, clean, and brightly lit rooms show the best. The property should be as free from obscuring decorations and everyday objects as possible. Here are some tips of things to look for:
  • Check that all light bulbs work and each tour room has available lighting.
  • Clean mirrors, windows, and shiny surfaces.
  • Clear off table arrangements, décor, and clutter in each tour room including desktops, end tables, dressers, and nightstands.
  • Hide kitchen countertop appliances, dish strainers, soaps, sponges, and items around sinks.
  • Hide toys, clothes, laundry baskets, and move large plants out of view as necessary.
  • Remove small area rugs.
  • Close closet doors.
  • Make beds and straighten furniture cushions.
  • Remove toys from floors and yards.
  • Hide trash cans and litter boxes.
  • Limit seasonal décor if the tour is to be used year round.
  • Regarding scenes shot in the front of the house, remove cars from the driveway and front of the house if possible. Remove toys, strollers, and other personal items from the yard as well.

For safety and security, homeowners are responsible to secure pets and all valuables during the photoshoot. Additionally, owners and agents are responsible to ensure that the property is in sufficient condition for shooting by the scheduled time. The Virtual Tours will not be re-photographed due to condition of the property. ARPtours photographers are not permitted to clean up or move items at the site.

Copy and paste this link to send this preparation information via your email:
http://www.arptours.com/how-to-prepare-your-home-for-photography/

9. How do I pay?

We will send an invoice for work performed. You will get two totals, one for paying by check, and another for paying by credit card or PayPal, which adds a 3% service charge. Terms are “net 30”. A link and instructions for paying by credit or PayPal are provided.